Privacy Policy

Privacy Policy

Last Updated: November 25, 2024

Support Panda Inc. (“Support Panda”, “we,” “our,” “us”) respects an individual’s privacy and will only collect, use, or disclose your personally identifiable information (“personal information”) in accordance with our Privacy Policy. We recognize every individual’s right to privacy and acknowledge our obligation to preserve the confidentiality of personal information. This Privacy Policy applies to Support Panda’s website (supportpanda.ca), and other interactions (e.g., service inquiries, conferences, etc.) you may have with Support Panda. If you do not agree with the terms of this Policy, do not access or use our website or any other aspect of Support Panda’s business.

Information We Collect.

We may collect the following types of personal information from you:

  • Personal Information You Provide: Name, email address, phone number, and company name when you contact us, sign up for services, or request information. Payment details when making purchases (processed securely through a third-party payment processor).
  • Automatic Information: IP address, browser type, device information, and website usage data using cookies or similar technologies to enhance your user experience.
  • Communication Data: Preferences for receiving marketing emails or other communications.

How We Use Your Information.

We collect and use your information for the following purposes:

  • To provide our services, respond to inquiries, and support your needs.
  • To process transactions securely.
  • To improve our website’s functionality and tailor content to your preferences.
  • We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services.We will ensure that any third party processing your information on our behalf does so in compliance with this Policy and applicable law.
  • To send marketing communications with your consent or as permitted by  Canadian Anti-Spam Laws (“CASL“).
  • To comply with legal obligations or enforce our terms of service.

Consent and Compliance.

We comply with CASL by ensuring:

  • You only receive commercial electronic messages (“CEM”s) if you have given express consent, implied consent, or as otherwise permitted by law.
  • Every CEM includes:
    • Our identity and contact information.
    • An unsubscribe mechanism to opt out of future communications.
  • You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us directly at support@supportpanda.ca.

Sharing and Disclosure of Information.

We do not sell, rent, or share your personal information with third parties, except:

  • With trusted service providers who assist us in operating our website or delivering services (e.g., payment processors). The Website may contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  Support Panda neither owns nor controls these third-party websites and accordingly assumes no responsibility for the information practices of those websites. You should inform yourself with the privacy policies (if any) of those third-party websites.
  • When required by law or to protect our legal rights.

Data Protection and Security.

We use industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. However, no data transmission over the internet can be guaranteed to be completely secure.

Data Retention.

Support Panda may retain personal information and other information and data pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping information for the period of time needed for Support Panda to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance) with legal obligations, resolve disputes and enforce our agreements.

Your Rights.

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw your consent for marketing communications at any time.
  • Request the deletion of your personal data, subject to certain exceptions.
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

Cookies and Tracking.

Our website uses cookies to improve functionality, analyze traffic, and provide a better user experience. You can control your cookie preferences through your browser settings.

International Data Transfers.

If we transfer your personal information outside of Canada, we will ensure that it is protected in a manner that is consistent with how your personal information will be protected by us in Canada. This includes ensuring that third parties are bound by contractual obligations to protect the confidentiality and security of your personal information.

Changes to This Privacy Policy.

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Last Updated” date will reflect the revision. We encourage you to review this policy regularly.

Contact Us.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Support Panda Website: https://supportpanda.ca
Email: support@supportpanda.ca